Our aim is to provide a high quality service in all respects. If, however, you are not satisfied with our service, please let us know.
Complaints about our
services
If you have any questions or concerns, please speak to Mrs. Nathalie Trousset about them and we will do our best to resolve any issues at this stage.
If you remain dissatisfied with our level of service, we would like you to make a formal complaint to Mrs. Nathalie Trousset, who is the person in charge of Customer Care and we will investigate and report back to you.
We would normally require details of the complaint in writing.
What happens if we do not agree with your views on the complaint?
If we are unable to resolve the complaint, then you may have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details:
Legal Ombudsman
PO Box 6806,
Wolverhampton WV1 9WJ
From 22 January 2024 all written correspondence should be sent to:
Legal Ombudsman
PO Box 6167,
Slough SL1 0EH
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Complaints about our Notarial Practice:
Our notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury, whose contact details are as follows:
The Sanctuary,
Westminster
London SW1P 3JT,
Telephone: 020 7222 5381,
Email: faculty.office@1the sanctuary.com
Website: www.facultyoffice.org.uk
If you are dissatisfied with the service you have received, please do not hesitate to contact Mrs. Nathalie Trousset.
If we are unable to resolve the matter, you may then complain to the Notaries Society, who have a Complaints Procedure, which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
In that case please write (but do not enclose any original documents) with full details of your complaint to:-
The Secretary of the Notaries Society
Old Church Chambers
23 Sandhill Road
St James
Northampton. NN5 5LH
Email: secretary@thenotariessociety.org.uk
Telephone: 01604 758908
If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. You may do this even if you have your complaint considered under the Notaries Society Approved Complaints Procedure first.
The
Legal Ombudsman investigates complaints about service issues
with lawyers.
The Legal Ombudsman expects complaints to be made to them
within one year of the date
of the act or omission about which you are concerned or
within one year of you realising
there was a concern. You must also refer your concerns to
the Legal Ombudsman within
six months of our final response to you. The Legal
Ombudsman’s contact details are set out
above.